In anticipation of the severe weather threat presented to your area, you should expect to experience a service interruption to your DIRECTV programming during the peak of the storm. The service should automatically resume following the storm, presuming the system was not damaged and the property has power. Unlike cable services, the DIRECTV signal is provided via satellite and is not reliant on the cable plant or substations having power to provide the programming.
In the event service does not resume, perform the below checks to help determine the cause and possibly restore service.
CAUTION: If the Bulk TV system was exposed to water do not energize the system. Contact the Bulk TV Technical Support Group at 800-954-1804 for a safety inspection on the system.
1. Verify the system has power; check that the circuit breaker(s) are not tripped.
2. Check that all power strips feeding the rack are on and, if equipped with internal circuit protection, that they do not need to be reset.
3. If your system was equipped with a battery backup (UPS) you may hear a beeping as the batteries recharge, this is normal. If the UPS has failed or you suspect it is bad, you can bypass the UPS and plug the rack directly into the wall outlet.
4. If it’s safe to access the satellite dish location, perform a visual inspection of the satellite dish assembly and cabling for any physical damage. As the dish was exposed to extremely high winds, see if there are signs that the dish has been moved from its original position as this will require a technician visit to re-peak and align the dish with the satellite.
5. Make note of any error messages that are displayed on the television.
If you need further technical assistance, you can contact our Technical Support Group 24×7 at 800-954-1804 or [email protected]. Please have the information gathered in items 1-5 available when you call.
As with any event of this scale, we will be experiencing a high call volume and will make every effort to restore your services as quickly as possible. Please expect delays due to road conditions, power outages, site accessibility, curfews, technician availability and any other circumstance that may affect the technician’s safety.